Privacy Policy for Iron Hook Towing
Effective Date: September 9, 2025
Iron Hook Towing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, ironhooktowing.com, or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
When you visit our website or use our services, we may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
- Billing and payment information
- Vehicle details (such as make, model, and license plate)
- Location details when requesting towing or roadside assistance
b. Non-Personal Information
- IP address
- Browser type and version
- Device information
- Operating system
- Pages you visit on our website
- Date and time of access
2. How We Use Your Information
We use the collected information for purposes including:
- Providing towing and roadside assistance services
- Responding to your inquiries and service requests
- Processing payments and billing
- Sending service confirmations, updates, or follow-ups
- Improving our website, services, and customer experience
- Ensuring website security and preventing fraud
- Complying with legal obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Track website usage and performance
- Remember preferences and settings
- Support advertising and analytics
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data in the following cases:
- Service Providers: With trusted partners and vendors who assist in delivering our services (e.g., payment processors, dispatch software).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Safety and Protection: To protect our rights, customers, employees, or the public.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. While we take these steps seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Privacy Rights
Depending on your location, you may have rights under privacy laws, including:
- Accessing the personal information we hold about you
- Requesting corrections or updates to your information
- Requesting deletion of your information
- Withdrawing consent for data processing (where applicable)
To exercise these rights, please contact us using the information below.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such information, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to read their privacy policies before sharing personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, the revised date at the top will be updated. We encourage you to review this page periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: talibnoori555@gmail.com